Sr Manager, Digital Technology

Job Details

Description

Position Summary

The Senior Manager, Digital Technology will lead a high-performing team of ~10 professionals responsible for delivering innovative digital solutions that enhance internal operations and transform the customer experience. This role requires a strategic thinker with strong leadership skills, delivery experience, digital acumen, and the ability to collaborate effectively with Marketing, Operations, Finance, and other key internal and external stakeholders.

Key Responsibilities

Leadership & People Management

• Lead, mentor, and develop a team of ~10 direct reports, fostering a culture of accountability, innovation, and continuous improvement.
• Set clear performance goals, provide regular feedback, and support career development plans for team members.
• Ensure resource allocation aligns with business priorities and project timelines.

Digital Strategy & Execution

• Drive the design and implementation of digital technology initiatives that improve operational efficiency and customer engagement.
• Partner with business stakeholders to identify opportunities for digital transformation and deliver solutions that align with company objectives.
• Oversee project delivery, ensuring adherence to scope, budget, and timelines.

Customer Experience Transformation

• Collaborate with internal stakeholders (e.g., Marketing) to understand pain points and co-create solutions that enhance the end-to-end customer journey.
• Champion user-centric design principles and leverage data-driven insights to optimize digital touchpoints.
• Where appropriate, meet with external customers to gather voice of the customer feedback to improve digital assets.

Governance & Compliance

• Ensure all digital solutions comply with security, privacy, and regulatory standards, partnering with the data technology and information security teams.
• Establish best practices for system integration, scalability, and performance monitoring of the digital solutions.

Qualifications

• Bachelor’s degree in Marketing, Graphic Design, Psychology, or Information Technology. Experience can be substituted for a degree, with 5+ years added experience.
• 10+ years of experience in people leadership roles, including managing large, geographically dispersed teams.
• Proven track record of delivering enterprise-level projects, especially delivery of digital, user-facing solutions.
• Superior communication and stakeholder management skills.
• Experienced with digital platforms, journey mapping, and usability principles.

Core Competencies

• Strategic Thinking
• Leadership & Team Development
• Customer-Centric Mindset
• Collaboration & Influence
• Technical Acumen