Director of eCommerce

Summary

Position Title: Director of eCommerce

Department: Sales

Status: Full-time/Permanent

Reports to: VP of Sales

Location: Mississauga , ON (Hybrid 3 days from office 2 days from Home)

Compensation : $130,000 to $150,000 + 15% Performance- based Annual bonus

Start Date: January 2026

About Us

We’re passionate about pets and the pet industry. For 20 years, we’ve made really good all natural dog treats, we’re on a journey to becoming the #1 All-Natural treat in North America with our brands Crumps Naturals, Caledon Farms and Dog Delights. We are 150 employees (and growing). We operate 2 sites with one in Mississauga, Canada and the other in North Carolina, USA. We believe in building, investing in, recognizing and rewarding remarkable people who value an inclusive workplace, embrace all forms of diversity, and commit to including every voice in our collaborative environment. We’re so much stronger when we know we’re accepted and valued for who we are and what we each bring to the workplace. Our Values are our north star. They guide the decisions we make for all our stakeholders: our consumers, our customers, our people, our communities, and the environment.

Our Core Values

We embody an entrepreneurial mindset.

We act with compassion.

We act with Integrity.

We put quality first.

We work as a cohesive team.

We embraced agility and adaptability.

We are seeking a dynamic, results-oriented Director of eCommerce to lead our digital growth initiatives. Reporting to the VP of Sales, this role will be responsible for developing and executing a comprehensive eCommerce strategy across North America, driving performance through direct-to-consumer channels, marketplaces, and omnichannel platforms.

About You

You are a strategic and innovative leader with a proven ability to scale eCommerce operations and deliver measurable growth. You excel at leveraging technology, data, and consumer insights to create seamless online experiences and maximize revenue. Your expertise spans eCommerce platforms, digital marketing, and analytics, and you bring a collaborative approach to working with cross-functional teams. You’re comfortable influencing stakeholders and managing complexity in a fast-paced environment. Experience in pet food or CPG is a strong asset, and you’re passionate about building brands that pet parents’ trust.

Role Overview

The Director of eCommerce is responsible for driving the organization’s digital commerce strategy, ensuring a seamless online customer experience, and maximizing revenue through all eCommerce channels. This role combines strategic leadership with operational excellence, overseeing website performance, digital marketing, and data-driven decision-making.

Responsibilities

• Develop and execute the eCommerce strategy aligned with overall business objectives.
• Drive revenue growth through innovative online sales initiatives and P&L management.
• Analyze performance metrics and implement data-driven improvements.
• Collaborate with cross-functional teams (Marketing, IT, Operations, Supply Chain) for seamless execution.
• Identify and integrate emerging technologies to maintain competitive advantage.
• Lead and mentor the eCommerce team to achieve KPIs and growth targets.
• Implement pricing strategies, promotions, and bundling to maximize profitability.
• Commercialization & optimize product assortment for the eCommerce channel
• Ensure compliance with data privacy regulations (GDPR, CCPA) and maintain cybersecurity standards.
• Align eCommerce operations with supply chain for timely delivery and inventory accuracy.
• Prepare detailed dashboards and reports for executive leadership on KPIs and ROI.

Recipe for Success

• Bachelor’s degree in business, Marketing, or related field; MBA preferred.
• 10+ years of experience in eCommerce or Digital/Omnichannel leadership roles.
• Experience with Amazon or Chewy.com account management is an asset.
• Strong understanding of online sales platforms, analytics tools, and digital marketing strategies.
• Proven track record of driving revenue growth through eCommerce channels.
• Excellent leadership, communication, and project management skills.

Why join The Crump Group?

• 100% Employer Paid Benefits
• Employee Assistance Program
• Porkopolis Discount Program
• Tuition Reimbursement Program
• Career Advancement Opportunities
• Employee Referral Bonus Program
• Free Onsite Parking
• Casual Dress Code
• Social Club Committee
• Anonymous Employee Engagement Surveys
• Safety Shoe Reimbursement
• Dog-Friendly Office

The Crump Group is committed to equity in employment and diversity. The Crump Group will provide an inclusive and barrier free recruitment process to applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require disability-related accommodation during this process, please inform The Crump’s Group of your requirements.

We thank all applicants for their interest in exploring employment opportunities with The Crump Group; however, only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet the security criteria designated for the position.