Customer Account Manager

Job Title: Account Manager (SaaS) - RankWorks Location: Pointe-Claire, QC

Are you passionate about digital marketing and SaaS solutions? Do you thrive on building lasting relationships with clients and driving business growth? At RankWorks, we're on a mission to empower small and medium-sized businesses with the cutting-edge SaaS solutions they need to stay competitive in today's digital-first world. Our innovative platform combines AI, Blockchain technology, website development, web hosting, e-commerce, SEO, and social media management into a powerful tool designed to help businesses scale. We provide our clients with high-quality services that are typically found in large agencies, but at a fraction of the cost.

Our approach is rooted in understanding our clients' unique needs, offering tailored solutions, and building long-term partnerships that drive their success. You'll be working with a team that values your contributions and supports your personal growth.

As an Account Manager at RankWorks, you will be a pivotal part of our team, responsible for building and nurturing relationships with prospective and existing clients. Your role will involve managing client accounts, understanding their needs, and delivering personalized SaaS solutions that drive measurable business outcomes.

Client Relationship Management: Account Management: Oversee and manage client accounts, ensuring they receive exceptional service and value from our platform.

Present our platform to prospective clients through interactive product demos and guide them through in-depth report reviews to help them understand how our solutions can enhance their business.

Tailored Solutions: Collaborate with internal teams to craft customized solutions that align with client goals, leveraging our suite of SaaS tools.

Identify opportunities for upselling additional features or services that will benefit clients and help them achieve greater results.

Cross-functional Collaboration: Work closely with our marketing, technical, and customer support teams to ensure a seamless client experience.

Industry Expertise: Stay informed about digital marketing trends, SaaS innovations, and industry best practices to provide clients with strategic guidance and insight.

Experience: Proven track record in client relationship management, account management, or customer service, ideally within the SaaS or digital marketing space.

Strong analytical and problem-solving skills to address client challenges and find creative solutions.

Digital Marketing Knowledge: Familiarity with digital marketing, SEO, social media management, and related fields is a plus.

Organization & Attention to Detail: Strong organizational skills, with the ability to manage multiple projects, prioritize tasks, and meet deadlines.

Tech Savvy: Proficiency in CRM software, Microsoft Office Suite, and the ability to quickly learn new tools and platforms.

A Bachelor’s degree in Marketing, Business Administration, or a related field.

At RankWorks, you won’t just be a cog in the machine—you’ll be a key player in a fast-growing company that’s changing the game for small and medium-sized businesses. Apply now and join RankWorks—where your expertise and passion for digital marketing and SaaS can truly make an impact.

~