Customer Service and Digital Marketing Special Job at H&K SMART FENCE, INC. in D

Customer Experience & Digital Marketing Specialist Location: Des Moines, IA Full-Time On-Site About the Role: H&K Smart Fence, Inc., with its fast-growing electric netting and agricultural products brand Starkline, is seeking a Customer Experience & Digital Marketing Support Specialist to join our team in downtown Des Moines. This role supports customers across multiple channels (phone, email, chat) and assists the e-commerce team in maintaining product listings, digital content, and overall customer experience. Reports to: E-Commerce Digital Marketing, Merchandising and Customer Experience Manager Classification: Full-time, Non-Exempt (40 hrs/week) Primary Responsibilities Customer Support (60% Respond promptly and professionally to customer inquiries about Starkline orders and products via phone, email, and chat Assist customers in understanding and using products, troubleshooting issues, and navigating the purchase process Analyze and report product malfunctions. Update internal databases with information about technical issues and customer insights. Support E-Commerce Digital Marketing, Merchandising and Customer Experience Manager contributing to key customer service goals. Communicate customer feedback and trends to their immediate supervisor and Sales Managers Marketing Assistance & Social Media (30% Engage with Starkline's customer base on social media platforms by responding to questions and comments Support marketing campaigns and content creation Help maintain and update product listings on Starkline's website and e-commerce platforms Assist E-Commerce Digital Marketing and Customer Experience Supervisor write and edit product content that will be published on e-Commerce websites/portals. Create and publish content for all social media platforms (Instagram, Facebook, TikTok etc.) Assist with routine administrative tasks such as inventory checks, order monitoring, and platform updates Conduct analytical research on all social media platforms. Other duties as assigned (10%) Support cross-functional projects as needed. Qualifications and Skills Excellent written and verbal communication skills Graphic Design and Digital Media Production experience (Adobe Creative Suite, Canva etc.) Strong problem-solving ability and attention to detail Customer service experience (phone/email/chat) preferred Familiarity with e-commerce platforms and product listings a plus (Amazon, Shopify, ShipStation) Experience using CRM, help desk software, or customer support tools (HubSpot Basic understanding of agriculture or electric netting is a bonus Positive attitude, patience, and a willingness to learn Education & Experience High school diploma or equivalent required; college degree preferred Proficiency with Microsoft Office and basic web tools Previous experience in agriculture or with homesteading products is helpful but not required Why Join Starkline? We're a small, family-owned business that puts customer service first. As part of our team, you'll have the chance to grow, collaborate, and help improve the day-to-day experience for customers across the country. Compensation details: 0 Yearly Salary PI6c7ac2bc5-