Logistics & E-commerce Manager

**Logistics & E-Commerce Manager**

We are seeking a highly organized and detail-oriented Online Logistics & E-commerce Manager to oversee the smooth operation of our online sales channels for a fitness equipment retailer with 6 physical locations. As the Online E-commerce Manager, you will be responsible for managing online orders, order fulfillment, logistics, refunds, exchanges, and payment processing for our company's 2 warehouses. This is a key role that requires exceptional coordination and communication skills, as well as a strong understanding of e-commerce platforms and customer service.

• *Key Responsibilities**:
• *Online Order Management**:
• Monitor and process online orders received through Shopify e-commerce platform.
• Ensure accurate and timely order entry, including verifying product availability, pricing, and shipping details.
• Coordinate with the warehouse teams to ensure prompt and accurate order fulfillment.
• *Order Fulfillment and Logistics**:
• Oversee the fulfillment process to ensure all orders are packaged, labeled, and shipped correctly and in a timely manner.
• Collaborate with warehouse staff to optimize inventory management, minimize shipping errors, and streamline fulfillment processes.
• Coordinate with shipping carriers to ensure timely and cost-effective delivery of orders to customers.
• *Refunds and Exchanges**:
• Handle customer requests for returns, refunds, and exchanges in accordance with company policies.
• Monitor and analyze return data to identify trends and implement measures to reduce returns and improve customer satisfaction.
• *Payment Processing**:
• Ensure smooth and secure payment processing for online orders.
• Collaborate with the finance team to reconcile payment transactions and resolve any payment-related issues.
• Stay updated with the latest payment processing technologies and trends to improve efficiency and security.
• *Inventory Management**:
• Monitor inventory levels at the warehouses and collaborate with the purchasing team to ensure optimal stock levels.
• Conduct regular inventory audits for web to identify discrepancies and implement corrective actions.
• Coordinate with warehouse staff to manage stock movements and transfers between locations.
• *Team Coordination**:
• Collaborate with cross-functional teams, including warehouse staff, customer service, marketing, and IT, to ensure seamless online operations.
• Provide guidance and support to the customer service team on handling online order inquiries and resolving customer issues.
• Train and onboard new team members as necessary.
• *Qualifications and Skills**:
• Bachelor's degree in business administration, marketing, or a related field (preferred).
• Proven experience (7-10 years) in e-commerce management, preferably in the retail industry.
• Strong understanding of e-commerce platforms, order management systems, and payment gateways.
• Excellent organizational skills and attention to detail to ensure accurate order processing and inventory management.
• Proficient in using inventory management software and Microsoft Office Suite.
• Must have Shopify platform experience
• Familiarity with shipping carriers and logistics processes.
• Strong problem-solving and decision-making skills.
• *Salary**: $50,000.00 per year
• *Benefits**:
• Casual dress
• Dental care
• Extended health care
• Paid time off
• Store discount

Schedule

• Monday to Friday

Ability to commute/relocate

• Vancouver, BC V5X 4K4: reliably commute or plan to relocate before starting work (required)
• *Experience**:
• logistics: 1 year (preferred)
• E-commerce: 1 year (preferred)

Work Location: In person