Director Business Transformation Program Ops

Category/Area of Expertise: Strategy

Job Requisition: 470654

Address: USA-NC-Salisbury-2110 Executive Drive

Store Code: Strategy - Office of CEO (5144165)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Position Summary

The Business Transformation Program Ops Director leads the strategy, governance, and orchestration of the entire transformation initiative. Serving as the operational and analytical nerve center, this role ensures alignment of workstreams, resources, timelines, and third-party partners to a unified delivery roadmap. This leader integrates business and IT planning, milestone management, change management, and value tracking, driving accountability and transparency at every stage. This role provides the structured framework and disciplined oversight necessary to guide the enterprise through a complex, multi-year transformation journey.

Duties & Responsibilities

Lead a dedicated Program Ops team, including functional managers, analysts, and third-party partner liaisons as required for successful transformation
Own the integrated transformation roadmap across business and IT towers, aligning sequencing and milestones
Manage interdependencies across functional workstreams, technology delivery, change enablement, and key programs connected to the transformation
Operate as a liaison between business and IT leadership to align sequencing and milestone readiness
Coordinate performance reporting and KPI tracking, enabling executive visibility into progress and value realization
Guide program-level issue and risk management, escalating critical blockers as needed
Support transformation leadership in strategic communications and progress reviews
Coordinate with Strategy, Tech, HR, Communications, Training, & Finance partners on resourcing, retention, value tracking, and organizational change management tied to transformation priorities
Ensure consistency in working models, methodologies, and tools (e.g., RAID logs, dashboards, decision trackers) used across the program
Partner with system integrators and external consultants on delivery structure, staffing, and adherence to timelines
Lead program financial management, budgeting, and funding allocation across transformation waves.
Serve as the lead facilitator of cross-functional governance forums, portfolio reporting, and transformation health indicators
Support transformation leadership in strategic communications, governance forums, and other activities necessary to enhance ADUSA's transformation management capability
Additional job duties may be assigned as needed to meet the needs of the business and support our values

Qualifications

Bachelor's degree in business, operations, technology, or related field
10+ years of experience in program or portfolio management within enterprise-wide initiatives, with at least 3 years in a leadership role
Deep understanding of transformation governance structures and milestone-based delivery approaches.
Proven track record managing large-scale ERP or system-enabled business transformations
Strong leadership, interpersonal, and communication skills, building and maintaining effective relationships with stakeholders
Comfort with program analytics, budgeting, forecasting, and resource allocation processes
25-50% travel required

Preferred Qualifications

Experience in a transformation office (TMO), PMO, or enterprise strategy function
Familiarity with SAP, Oracle, or comparable ERP implementation frameworks and methodologies
Ability to synthesize executive sponsor inputs, functional team requirements, and external partner contributions into integrated delivery plans
Experience supporting complex change, data, or process streams within transformation programs
Advanced proficiency with PowerPoint & Excel
PMP Certification
ProSci Certification

ME/NC/PA/SC Salary Range: $139,120 - $208,680

IL/MA/MD/NY Salary Range: $160,000 - $240,000

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.

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At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.