Note: The job is a remote job and is open to candidates in USA. TTEC Digital is a company focused on enhancing customer experience through employee support. They are seeking a full-time QA Tester with bilingual fluency in French-Canadian and English to validate various platforms and technologies, ensuring quality across integrated communication systems.

Responsibilities

Execute functional, system, regression, and performance testing across platforms including:
IVR/CVP
IVA (Voice and Chat)
UCCE / WxCCE / WebEx Contact Center
ECE (Chat/Email)
SMS and Email integrations
Google CCAS, CCAIP, and CCA (including IVA and Agent Assist)
NLU and AI-based testing (Deterministic and Generative)
Five9
Write and execute test cases to validate conversational flows and user experiences in both French-Canadian and English.
Develop and maintain test scenarios from use cases.
Responsible for hands-on testing specific to Contact Center, CTI, and IVR Applications using accepted industry best practices.
Collaborate directly with engineers, solution architects, and project teams (including TTEC Digital staff, client resources, contract resources, and 3rd party vendors) to:
Understand complex solution designs
Troubleshoot and mitigate defects
Ensure alignment between business requirements and technical implementation

Skills

Bi-lingual fluency with both French-Canadian and English languages, written and verbal, is required.
Bachelor’s degree in computer engineering, Computer Science, Information Technology, Management Information Systems, or equivalent experience.
Minimum 3 years’ experience in software testing/quality assurance, preferably in contact center or conversational AI environments.
Knowledge of and hands-on experience with contact centers, CTI, and IVR applications is a must.
Experience in developing and maintaining test scenarios from use cases.
Proven organizational excellence and meticulous attention to detail, ensuring high-quality deliverables in fast-paced environments.
Ability to work independently and thrive in collaborative, cross-functional teams, managing multiple client engagements and internal priorities simultaneously.
Strong communication and documentation skills, with the ability to translate complex technical concepts into clear, actionable insights for diverse audiences.
Comfortable engaging with both technical and non-technical stakeholders, including clients, developers, and business leaders.
Demonstrates an adaptable, proactive, and solution-oriented mindset, with a focus on driving client success and continuous improvement.
Advanced proficiency in Microsoft Word and Excel; experience with Macros or automation tools is a plus.
Quick learner with sharp analytical and problem-solving abilities, paired with effective planning and time management skills to meet deadlines and exceed expectations.
Familiarity with platforms listed above is strongly preferred.
Desire experience with QA tools such as PractiTest, Jira, or similar platforms.
Experience in the deployment and use of automated testing tools.

Benefits

Medical, dental, vision
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off

Company Overview

TTEC Digital is an IT consulting firm that provides CX strategy, data and analytics, and AI solutions. It was founded in 2022, and is headquartered in Greenwood Village, Colorado, USA, with a workforce of 1001-5000 employees. Its website is https://ttecdigital.com.

Company H1B Sponsorship

TTEC Digital has a track record of offering H1B sponsorships, with 22 in 2025, 18 in 2024, 17 in 2023, 26 in 2022, 12 in 2021, 11 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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[Remote] QA Tester - Bilingual French (Canadian)