Major Hollywood and independent movie studios have appointed Swank Motion Pictures, Inc. as their exclusive licensing and distribution partner to offer their box-office hits for public performance in non-theatrical markets (markets outside theaters). Swank represents Walt Disney Pictures, Warner Bros., Sony Pictures, New Line Cinema, Lionsgate, MGM, and many more!

The Digital Support Specialist plays a critical role in supporting the sales team and ensuring a seamless digital experience for K-12 clients. This position is responsible for managing technical inquiries, creating and maintaining portals, executing onboarding communications, and analyzing account data to identify trends and risks. The ideal candidate is detail-oriented, tech-savvy, and highly organized, with strong communication skills and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

Manage daily K12 Streaming customer support communications
Review, respond and triage streaming support inquiries
Provide clear, timely, and accurate resolutions to technical and account-related issues
Support new customer onboarding via streaming platform setup, content booking, renewal updates, and training information
Deploy scheduled onboarding touchpoints for accounts including check-ins and surveys
Maintain weekly data reports to track account health and identify at-risk accounts
Review and analyze metrics
Provide insights to support proactive engagement and retention strategies

Requirements

Bachelor's degree required
Experience in customer service or digital support
Strong technical troubleshooting and problem-solving abilities
Proficiency with CRM systems and digital platforms
Excellent written and verbal communication skills
Ability to manage multiple priorities and meet deadlines

Benefits

Comprehensive compensation and healthcare packages, including medical, dental, vision, and life insurance products
401(k) plan with employer match
Competitive paid time off: vacation, personal time, holidays, and winter break
Company sponsored volunteer & community outreach opportunities
Organizational growth potential through our company sponsored online learning platform
Hybrid work environment

EOE, including IWD and Veterans

✨ Job alerts

✨ Job alerts

Digital Support Specialist