Happix Media Productions is a wedding photo and video studio based in London, Ontario, specializing in modern, story-driven coverage for couples across Southwestern Ontario. The Sales & Client Experience Executive will be the first point of contact for engaged couples, handling inquiries, phone calls, meetings, and guiding them through booking their wedding with us.

Key responsibilities

Respond promptly and warmly to new inquiries by phone, email, website, and social media, and nurture leads into booked clients.
Schedule, confirm, and host discovery calls or in-person consultations with couples, including sending reminders and follow-ups.
Explain our wedding photography and videography packages, answer questions, and recommend options that fit each couple’s needs and budget.
Prepare and send proposals, contracts, and invoices; collect retainers and confirm bookings in our calendar.
Maintain accurate client records, timelines, and notes so the production team has everything needed for each wedding.
Check in with couples at key milestones (after booking, a few months before, and closer to the wedding) to provide an elevated client experience.
Support basic marketing tasks such as requesting reviews, gathering testimonials, and sharing client stories.

Qualifications

1–3 years of customer service, sales, or client-facing experience (hospitality, events, retail, or call centre experience are all great fits).
Experience in the wedding or events industry is an asset.
Excellent phone presence and written communication skills; comfortable calling leads and following up consistently.
Strong organizational skills with attention to detail when managing calendars, contracts, and client information.
Comfortable working with basic office and online tools (email, calendar apps, spreadsheets).
Ability to work in London, ON and reliably commute.

Company phone will be provided for all work-related calls and messages

Provide your LinkedIn profile in your application to be considered.

Job Type: Casual

Application question(s)

Language

English (required)

Location

London, ON (hybrid)

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Sales And Marketing Representative