Amazing Opportunity and Great Place to Work!

Are you able to provide flawless delivery for every client and project you are assigned to?

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com .

About The Role

In this role you will be responsible for overseeing Alight's wellbeing products for assigned clients. Your goal will be to drive ROI and measurable outcomes. This involves cultivating relationships with key decision makers in high-profile client organizations to effectively demonstrate value. The candidate will be a highly analytical, curious, project management-oriented, and proactive individual.

Responsibilities

Ensuring best practice adherence and driving solution implementation and enhancement. This involves staying updated on industry trends and implementing effective strategies to support employee engagement and wellbeing.
Leading client presentations about product offerings, answering client feedback and questions, and championing enhancement opportunities where appropriate. Using data, insights and recommendations to lead ongoing client conversations.
Driving the highest value for clients, measured by client specific key performance indicators (KPIs). Consulting, leadership, and influence skills will be attributes of a successful candidate in this role.
Developing promotions and competitions for designated accounts to increase engagement in wellbeing programs according to client agreements.
Performing analytical reviews of client results. Developing strategic recommendations and action plans aligned with client’s business priorities.
Leading webinars, maintaining case study decks, and contributing to the wellbeing toolkit. The ideal candidate will possess excellent presentation skills and work collaboratively.
Providing oversight of the implementation process for assigned accounts and serving as an expert on all Alight Worklife engagement and wellbeing solutions ensuring alignment of best practices and Alight's point of view for solution adoption.
Driving customer success through remaining agile, working with teams across the business that are project management focused, deepening client relationships, providing analysis where appropriate, and serving as a subject matter expert (SME) within health and finance domains.
Using customer success metrics to drive continued value and growth within the business, where opportunities are realized through demonstrated work products and continued account expansion opportunities.
Serving as key point of contact for client communications and relationships where main responsibilities will be ability to drive long term value, sustain the client relationship, and increase on-going revenue and client satisfaction.

Requirements

Have Industry experience in wellbeing, health, wealth, health technology, or Human Capital Management (HCM). This should be with specific focus on product optimization, product opportunity identification and overall product management.
Experience at a digital healthcare, wellbeing or health consulting firm working within digital engagement platforms.
Have experience in revenue-focused roles. The proper candidate should be able to use KPI and ROI metrics to assess success and performance.
Demonstrate comfort in helping persuade, influence, and negotiate with key stakeholders to drive long-term business success. This includes consulting perspectives to internal initiatives and contributes to an agile team.
Experience in opportunity and solutions identification to drive the highest revenue for the business.
Model exceptional verbal and written communication skills.
Demonstrate success in team environments while also delivering value independently.
Experience in analytics, project management, and consulting.
Be technically savvy with key experience in data visualization tools. Including (Tableau, Power BI, etc.), Microsoft products (Azure Devops, Outlook, PowerPoint), Atlassian/JIRA, and cloud-based technologies, Salesforce.
Have 10+ years’ experience in customer satisfaction or customer success roles. This should be with proven ability to drive value and results by exceeding customer success metrics.
Master or Bachelor of Science/Arts in Communications/English, Finance, Business/Business Management, Marketing, Finance or Healthcare.

Alight requires all virtual interviews to be conducted on video.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com .

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum

126,000.00 USD

Maximum

154,000.00 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight

DISCLAIMER

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

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Digital Engagement and Wellbeing Client Success Director- Virtual North America